Terms of Service
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
Welcome to Spicerella! By ordering from us, you agree to these terms of service. We've kept them clear and straightforward, just like our commitment to clean, plastic-free cooking methods.
By placing an order, you acknowledge that you have read, understood, and agree to these terms.
Service Hours & Availability
- Operating hours: 9 PM to 6 AM daily
- Delivery-only service through third-party platforms
- Service area limited to Rochester, NY and surrounding areas
- Menu items subject to availability
Orders & Delivery
- All orders are final once confirmed
- Delivery times are estimates and may vary
- We are not responsible for delays caused by delivery partners
- Incorrect addresses may result in additional charges
Pricing & Payment
- Prices are subject to change without notice
- Payment processed through secure third-party providers
- Applicable taxes and delivery fees added at checkout
- Refunds handled on a case-by-case basis
Food Safety & Quality
- We use plastic-free cooking methods to minimize exposure
- Allergen information provided to the best of our knowledge
- Customers responsible for informing us of dietary restrictions
- Quality concerns must be reported within 2 hours of delivery
Limitations of Liability
While we strive for excellence in every order:
- •Spicerella is not liable for delays or issues caused by third-party delivery services
- •We cannot guarantee complete absence of allergens despite our best efforts
- •Maximum liability limited to the cost of your order
Dispute Resolution
We believe in resolving issues amicably:
- 1.First, contact our customer service for resolution
- 2.If unresolved, we'll attempt good-faith negotiation
- 3.Any legal disputes will be governed by New York State law
Intellectual Property
All content on our platforms, including our name, logo, recipes, and unique cooking methods, are property of Spicerella. Our commitment to plastic-free cooking and sustainable practices represents our brand values and may not be used without permission.
Modifications to Terms
We may update these terms as our service evolves. Significant changes will be communicated through our ordering platforms. Continued use after changes constitutes acceptance of new terms.
Questions or Concerns?
We're here to help clarify any part of these terms.
Email: legal@spicerella.com
Phone: (585) 555-0123