Privacy Policy
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
At Spicerella, we take your privacy as seriously as we take our plastic-free cooking methods. This policy explains how we collect, use, and protect your personal information when you order from Rochester's first overnight restaurant.
Information We Collect
- •Order information (name, delivery address, phone number)
- •Payment processing data (handled securely by third-party processors)
- •Dietary preferences and allergen information for your safety
- •Communication preferences for order updates
How We Protect Your Data
- •Industry-standard encryption for all data transmission
- •Secure servers with regular security audits
- •Limited access to personal information (need-to-know basis)
- •Regular training for our team on data protection
How We Use Your Information
- •Processing and delivering your orders
- •Sending order confirmations and delivery updates
- •Improving our menu based on aggregated preferences
- •Customer support and addressing concerns
Third-Party Services
- •Delivery platforms (DoorDash, Uber Eats, Grubhub)
- •Payment processors for secure transactions
- •Analytics tools to improve our service
- •Communication tools for customer support
Your Rights
- •Access your personal data anytime
- •Request corrections to your information
- •Delete your account and associated data
- •Opt-out of marketing communications
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
- •Order history: 2 years for quality assurance
- •Account information: Until you request deletion
- •Marketing preferences: Updated immediately upon request
Contact Us
Questions about your privacy? We're here to help:
Email: privacy@spicerella.com
Phone: (585) 555-0123
Address: 250 East Main Street, Rochester, NY 14604
This privacy policy may be updated periodically. We'll notify you of any material changes via email or through our ordering platforms. Your continued use of our services constitutes acceptance of the updated policy.